The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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24th June 2019
We know customers have gone digital. Less talked about is the fact that today’s contact center agent workforce is also digital.
However, these agents are stuck with phone-centric desktop tools from the 1990s.
The solution? The digital desktop.
White Paper written by: eGain
Click here to download your copy of the white paper.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
