White Paper: Transform Customer Service with Next Gen Knowledge

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Written by Jo Robinson

There are so many ways to get pain-free customer service, but what is the fastest path to relief?

This white paper looks at how improved knowledge management can enable your contact centre to provide the ultimate customer experience.

White Paper written by: eGain

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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