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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
MaxContact Research Highlights Growing Consumer Trust Gap
Foundever and Cognigy Expand Partnership to Scale AI in CX
Five9 Named Leader in IDC European CCaaS Report
What Not to Miss at CCW Europe Summit 2025
Level AI Expands Integrated Agentic CX Platform
Evaluagent and Phase2 Join Forces to Revolutionize QA
NiCE Cognigy Named Leader in Forrester Wave 2026
Talkdesk Fuels Condor’s Next-Gen CX Transformation
RingCentral Seals Deal for AI WFM Provider –…
Talkdesk Strengthens APAC Presence with Australia Cloud
Highlights of NICE Interactions 2024
CallMiner Retains QKS Leadership Position for Fifth Year
8×8 Introduces AI Orchestrator to Simplify Bot…
Five9 Introduces New AI-Driven Updates at Their CX Summit
Sabio Expands Disrupt 2026 Across Four European Cities
Crescendo Launches Multimodal AI Shopping Assistant for…
Vonage and ServiceNow Expand Partnership
Centrical Introduces a Set of New AI-Driven Features
Assembled Enters Europe with New London Office
Puzzel Acquires Capturi to Boost AI-Powered CX
Calabrio Introduces Omni Agent Intelligence
Sabio Announces F1 Leader for Disrupt Finale
Sabio Chief Innovator Says AI Will Redefine Contact…
Gartner GenAI Cost Forecast Sparks Industry Pushback
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