Hotel Chocolat Hits the Sweet Spot with injixo

Hotel Chocolat has chosen injixo’s cloud-based workforce management solution to improve its staff scheduling and streamline customer service.

The company, known for its ethical and original “tree-to-bar” chocolate experience, will use injixo to automate scheduling based on employee skills and customer demand, replacing its previously inefficient process.

Injixo’s advanced features will help Hotel Chocolat manage seasonal fluctuations, improve staffing efficiency, and reduce costs, especially during slow periods.

The platform also offers real-time schedule monitoring, same-day task assignments, and 24/7 mobile access for employees to view schedules and manage time off.

Hotel Chocolat, Resource Planner, Samantha Hernandez, said, “Embracing a new workforce management software tool unlocks efficiency and accuracy for me in my resource planning role, improving manual processes into streamlined, data-driven operations. This empowers us to focus on our consumers and other value-added tasks within the team.”

Richard Saqladi, Regional Sales Director, UK, Ireland, Nordics & Benelux at InVision, said, “We are delighted that Hotel Chocolat has selected InVision as their trusted workforce management provider. We are excited to embark on a mutually beneficial partnership that will be as satisfying as Hotel Chocolat’s delicious products!”

Reviewed by: Jo Robinson