Talkdesk Expands Collaboration With HubSpot Through New Integration

Talkdesk is deepening its collaboration with HubSpot by launching an advanced contact centre integration and joining the HubSpot App Partner Program.

Available through the HubSpot App Marketplace, the integration is designed to give sales and service teams a unified workspace inside HubSpot by connecting customer interactions, insights, and workflows.

Powered by Talkdesk Customer Experience Automation, the app allows teams to automatically log calls, SMS, WhatsApp, and IVR activity in HubSpot feeds, enriched with AI summaries.

It also links conversations to the right HubSpot objects, supports automated follow-ups based on call metadata, and provides direct access to Talkdesk Conversations, AI Copilot, and CX Analytics dashboards.

“We’re always looking to partner with companies that drive AI-first innovation to make it easier for our customers to achieve their growth goals,” said Angela O’Dowd, vice president of platform and partner ecosystem at HubSpot.

“Talkdesk’s offerings empower HubSpot customers with AI-driven, unified customer engagement experiences to focus on what matters most: their customers, not manual data entry. We’re excited to have Talkdesk as part of the App Partner Program.”

The App Partner Program certifies integrations that meet HubSpot’s standards for quality and customer experience.

“Talkdesk is delivering deeper, more flexible integrations for HubSpot-first workflows,” added Al Caravelli, senior vice president of alliances at Talkdesk. “The enhanced partnership ensures businesses of all sizes can deliver faster, smarter, and more seamless service without leaving the HubSpot workspace.”

Reviewed by: Jo Robinson