Latest News Archives - Page 9 of 23 - Contact Centre Helper

Latest News

A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Talkdesk Names 2025 CX Innovators Award Winners

Talkdesk Names 2025 CX Innovators Award Winners

Bromford Chooses Sabio for AI-Driven Service Transformation

Bromford Chooses Sabio for AI-Driven Service…

Vonage APIs Drive Orum’s Global Communication Growth

Vonage APIs Drive Orum’s Global Communication Growth

Zoom and NVIDIA Announce an Extended Partnership

Zoom and NVIDIA Announce an Extended Partnership

Crescendo Has Launched Multimodal AI

Crescendo Has Launched Multimodal AI

Talkdesk Launches Higher Education Experience Cloud

Talkdesk Launches Higher Education Experience Cloud

Crescendo Launches New Total Outcome Guarantee

Crescendo Launches New Total Outcome Guarantee

Synthflow AI Launches WhatsApp Business Calls Integration

Synthflow AI Launches WhatsApp Business Calls Integration

UJET and Laivly Announce a Partnership to Accelerate AI Adoption

UJET and Laivly Announce a Partnership to Accelerate AI…

Talkdesk Introduces Major AI Upgrades to Its Copilot

Talkdesk Introduces Major AI Upgrades to Its Copilot

Content Guru Named Leader in IDC MarketScape 2025

Content Guru Named Leader in IDC MarketScape 2025

8×8 Report Reveals UK Customers Prefer Humans

8×8 Report Reveals UK Customers Prefer Humans

Capacity Acquires Creovai to Boost Contact Centre Solutions

Capacity Acquires Creovai to Boost Contact Centre…

NiCE Cognigy Introduces AI Ops Center

NiCE Cognigy Introduces AI Ops Center

Route 101 Earns Omilia Certified Implementation Partner Status

Route 101 Earns Omilia Certified Implementation Partner…

Netcall and Ecliptic Renew Partnership to Drive Innovation in Insurance Claims

Netcall and Ecliptic Renew Partnership to Drive…

Content Guru Launches Health and Digital Social Care Microsite

Content Guru Launches Health and Digital Social Care…

Five9 Named Leader in IDC European CCaaS Report

Five9 Named Leader in IDC European CCaaS Report

Vonage Launches Agentforce Identity Insights and Fraud Detection

Vonage Launches Agentforce Identity Insights and Fraud…

Zoom Has Announced a New Partnership With Oracle

Zoom Has Announced a New Partnership With Oracle

Content Guru’s Martin Taylor Wins LDC Alumni Award

Content Guru’s Martin Taylor Wins LDC Alumni Award

95% of Enterprise AI Projects Fail Warns Sabio’s Stuart Dorman

95% of Enterprise AI Projects Fail Warns Sabio’s Stuart…

Talkdesk Expands Salesforce Integration With Unified Routing

Talkdesk Expands Salesforce Integration With Unified…

CallMiner Announces New Advancements to Its AI Framework

CallMiner Announces New Advancements to Its AI Framework

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

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