Sabio and VoiceAbility Launch Neurodivergent CX Solution

Sabio has partnered with VoiceAbility to deliver a new customer experience solution designed to improve accessibility for neurodivergent individuals.

The initiative introduces intelligent call routing that connects callers directly with specialist support teams, avoiding the need to navigate complex phone menus or automated systems.

Daniel Seaborne, Managing Director for the UK and South Africa at Sabio Group, commented on the collaboration, saying: “As an expert services partner, this project exemplifies Sabio’s commitment to delivering innovative CX solutions that make a real difference to people’s lives.

By combining our technical expertise with VoiceAbility’s deep understanding of advocacy services, we’ve created a solution that sets new standards for accessibility in customer experience.

This is just the beginning of what we believe will be a transformative journey in how support services are delivered to neurodivergent individuals.”

Built on Salesforce Service Cloud Voice and Amazon Connect, this marks the first phase of a broader digital transformation project.

Future phases will include AI-driven case allocation, enhanced self-service tools, and video calling functionality to support more personal, flexible interactions.

The project aims to create a more inclusive and responsive support experience for those accessing VoiceAbility’s advocacy services.

Allon Moses, Director of IT and Data at VoiceAbility, said, “This initiative represents more than just a technological advancement – it’s about ensuring every individual’s voice is heard and respected. One of the UK’s largest providers of advocacy and involvement services.

By streamlining the customer journey for our neurodivergent clients, we’re removing barriers that have historically made accessing support services challenging. This solution reflects our commitment to providing truly inclusive advocacy services that meet the diverse needs of those we support.”

Author: Hannah Swankie

Reviewed by: Rachael Trickey