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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Content Guru’s CCaaS Solution Achieves First FedRAMP…
NiCE Completes $955 Million Cognigy Acquisition
World’s First Independent BPO Accreditation Launches
2024 Survey Report: What Contact Centres Are Doing Right…
Assembled Launches AI Tool to Automate Agent Scheduling
Alvaria and UJET Join Forces to Drive CX Innovation
Capacity Acquires Creovai to Boost Contact Centre…
Forrester Recognizes Genesys as a CCaaS Leader
New Research Reveals 72% of Consumers Are Open to AI…
Genesys Unveils a Suite of New AI-Powered Features
Calabrio Announces Strategic Acquisition of Echo AI
What Not to Miss at Enterprise Connect 2025
AI Is Supporting, Not Replacing, Customer Service Roles
ElevenLabs Expands AI Deployment to On-Premise and Device
What Not to Miss at Contact Centre Expo 2025
We Want Your CX Insights!
Talkdesk Launches New Customer Experience Automation…
Five9 Appoints Amit Mathradas as New CEO
Avaya Has Introduced Its New Platform: Avaya Infinity
Babelforce Launches New Voice Capabilities For Zendesk’s…
Genesys and Mitel Announce a Global Strategic Partnership
Staysure Chooses NiCE For European Expansion
$2B Thoma Bravo Acquisition Unites Verint and Calabrio
Synthflow and 8×8 Announce New Partnership
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