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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Category
Sub Category
Subject
8×8 Expands Video Elevation to Enhance Contact…
EvaluAgent Is Selected to Join TechNation Future Fifty…
Assembled Integrates with Gladly to Enhance Operations
Dutch Railways Boosts Its Customer Experience With NICE
AI Revolutionizing CX: Key Insights from CallMiner’s…
Jabra Launches AI-Powered Speech Enhancement Solution
CCMA Releases New Data Research Report
Evaluagent Named Strong Contender in Q3 2024 VoC Report
Aspect Bursts Back Onto the CX Scene
NICE Launches AI-Powered Gateway for Citizens
Zoom Secures Largest-Ever Contact Centre Deal
New Leadership and AI Innovation: Sprinklr’s Strategic…
Bookings for NICE AI Tools up by 134%
From Empowering Agents to Redefining Routine: Five9’s…
Summit Fleet Improves Its CX and EX With 8×8
Evaluagent Launches New Conversation Analytics Feature
UK Consumers Ditch Chatbots in Favour of Human Touch
Zendesk Launches Relay for Proactive Customer Messaging
Five9 Launches New Four-Step Genius AI Process
Five9 Acquires Acqueon to Boost AI-Driven CX
Calabrio Unveils All-in-One Webex Compliance Solution
AI Powered Zoom Docs Has Been Launched
Puzzel to Acquire SupWiz for Enhanced AI Solutions
NICE and AT&T Collaborate to Enhance Emergency…
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