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Latest News

A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Odigo Launches Extended Contact Center

Odigo Launches Extended Contact Center

Sabio Secures Vattenfall Deal for Cloud Contact Centre Overhaul

Sabio Secures Vattenfall Deal for Cloud Contact Centre…

Talkdesk Boosts Retail CX with Enhanced GenAI Tools

Talkdesk Boosts Retail CX with Enhanced GenAI Tools

NICE Launches 1CX: An All-In-One UCaaS for $5 Month

NICE Launches 1CX: An All-In-One UCaaS for $5 Month

Optus Wins Massive Australian Government Contact Centre Deal

Optus Wins Massive Australian Government Contact Centre…

NICE Launches CXone Mpower. A Game-Changer for AI in CX?

NICE Launches CXone Mpower. A Game-Changer for AI in CX?

NICE Delivers CCaaS “Ultimate Trifecta”

NICE Delivers CCaaS “Ultimate Trifecta”

Zoom Ready for Contact Centre Prime Time

Zoom Ready for Contact Centre Prime Time

Zoom CEO Eric Yuan “Tripling Down” on Contact Center

Zoom CEO Eric Yuan “Tripling Down” on Contact Center

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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Webinar: Boosting Customer Satisfaction in Contact Centres

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