Summit Fleet Improves Its CX and EX With 8×8

8×8 announced that Summit Fleet has successfully implemented the 8×8 cloud contact centre and unified communications platform, along with 8×8 Voice for Microsoft Teams, to better support its hybrid workforce and improve customer and employee experiences.

Summit Fleet, a provider of commercial vehicle leasing and fleet management solutions across Australia for nearly 30 years, needed to upgrade its outdated on-premises phone system.

The transition to 8×8’s platform, completed in under six weeks, was guided by a dedicated project manager.

The new system offers advanced reporting, enhanced communication capabilities, and seamless integration with Microsoft Teams, enabling Summit Fleet to efficiently manage workloads, monitor performance, and address customer issues.

Jon Bates, IT Manager at Summit Fleet, said, “With 8×8, our employees across the organization are empowered to communicate and collaborate better regardless of their location, and we can continue to provide customers with the quality customer service that we’re known for.”

Hunter Middleton, Chief Product Officer at 8×8, said, “By migrating to 8×8, Summit Fleet has enhanced its employee and customer experience, and it now has the infrastructure to cost-effectively support its current requirements, along with a suite of features that it can use for future growth too.”