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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Calabrio WFM Integrates with Microsoft Dynamics 365

Calabrio WFM Integrates with Microsoft Dynamics 365

Sabio, Avaya and Transcom Unveil AI Translation for Contact Centres

Sabio, Avaya and Transcom Unveil AI Translation for…

MaxContact CEO Ben Booth Earns LDC Top 50 Spot

MaxContact CEO Ben Booth Earns LDC Top 50 Spot

Hotel Chocolat Hits the Sweet Spot with injixo

Hotel Chocolat Hits the Sweet Spot with injixo

CallMiner Unveils AI-Powered Efficiency Boost

CallMiner Unveils AI-Powered Efficiency Boost

Sprinklr Shines in ISG Software Rankings

Sprinklr Shines in ISG Software Rankings

2024 Survey Report: What Contact Centres Are Doing Right Now

2024 Survey Report: What Contact Centres Are Doing Right…

Insurance Leader Partners with Sabio for Digital Transformation

Insurance Leader Partners with Sabio for Digital…

Sabio Announces Partnership With Septeo

Sabio Announces Partnership With Septeo

HP Launches a Series of Next-Generation Innovations

HP Launches a Series of Next-Generation Innovations

UJET Secures $76M to Boost AI-Powered CX

UJET Secures $76M to Boost AI-Powered CX

Centrical Launches New AI Solution to Improve Management Efficiency

Centrical Launches New AI Solution to Improve Management…

Talkdesk Launches New Healthcare Specific Capabilities

Talkdesk Launches New Healthcare Specific Capabilities

Zoom’s EMEA CX Vision: Expectations, Efficiency, and Effortlessness

Zoom’s EMEA CX Vision: Expectations, Efficiency, and…

Zoom Expands onto the AWS Marketplace

Zoom Expands onto the AWS Marketplace

Verint and Five9 Announce New Enhanced Partnership

Verint and Five9 Announce New Enhanced Partnership

Calabrio C3 Event: New Products, AI, and Leadership Revealed

Calabrio C3 Event: New Products, AI, and Leadership…

AI Tops UK Business Priorities for 2030

AI Tops UK Business Priorities for 2030

Zoom and Mitel Announce Partnership to Transform UC Solutions

Zoom and Mitel Announce Partnership to Transform UC…

Talkdesk Delivers Hyper-Personalized Customer Experience

Talkdesk Delivers Hyper-Personalized Customer Experience

MaxContact Launches Contact Hub Connect for Digital CX

MaxContact Launches Contact Hub Connect for Digital CX

Wise and Shine: AI’s Bright Future in Customer Experience

Wise and Shine: AI’s Bright Future in Customer Experience

Topdanmark Partners With Sabio for Workforce Upgrade

Topdanmark Partners With Sabio for Workforce Upgrade

Arrow XL has Selected NICE to Drive its Digital Transformation

Arrow XL has Selected NICE to Drive its Digital…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise