Salesforce and ServiceNow Invest $1.5B in Genesys

Alvaria and CallMiner Announce a Strategic Partnership

NiCE Signs $955 Million Deal to Acquire Cognigy

Strong G2 Scores Secure Leader Spot for Calabrio

Five9 Delivers 212% ROI, Says Forrester Study

Kristen Bell Stars in NiCE’s Human-Centred AI Campaign

Sytel Urges Ofcom to Clarify Outbound Dialling Rules

Talkdesk Launches Multi-Store Integration for Retailers

Luware Opens US Office to Expand Global Presence

Odigo Launches New CX Solution: Odigo Essential

Vonage Announces a New Partnership With AWS

MSC Cruises Modernises Global Contact Centres with…

HyperArc Acquisition Signals Zendesk’s AI Analytics Shift

UK Businesses Gain Local Cloud From Talkdesk

Natterbox Unveils New AI Tools: AI Assistant & AI…

Content Guru and Together Win Top AI Project Award

Cekura Raises $2.4M to Test Voice AI at Scale

What You Missed at NiCE Interactions International in…

NiCE Announces 2025 International CX Excellence Award…

Staysure Chooses NiCE For European Expansion

AI and Automation to Reshape Customer Service by 2028

TalkTalk Joins Forces With NiCE To Deploy CXone Mpower

Genesys Launches Cloud AI Studio For Responsible Agentic…

Talkdesk Launches New Travel and Hospitality AI Platforms