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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
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Empire Merchants Selects 8×8 XCaaS
Kerv Wins at CCUK Awards
Many Failing to Use CRM to Full Potential
Talkdesk Named a Finalist at 2024 CCW Excellence Awards
On Demand Webinar – How to Bridge The Digital Divide
Cognigy Named ‘AI Automation Specialists of the Year’ 2022
MaxContact Shortlisted for the 2022 SaaS Awards
Report Reveals Challenges With Employee Turnover
Introducing Klaus QA Integration for Assembled Users
CallMiner Named Automation Solution of the Year
Looking at the Future Unfolding With TED
8×8 Drives Success and Performance with New…
Talkdesk Secures #8 Spot in the 2023 Forbes Cloud 100 List
Sabio Group Named as Supplier on NS3 Framework
Infobip Launches Click-to-Chat Ad Analytics
Case Study: Dudley Council Transform Rental Management…
Empowering People – An Interview
Five9 Announces CX Bracket Challenge Results
Talkdesk Sponsors & Participates in APCC…
Introducing the New Customer Service Podcast From Playvox
MaxContact Top the Northern Tech Awards
NICE Named a 2023 Top Provider by Metrigy for VoC
Upland FileBound Named a Gold Medalist
8×8 Launches Operator Connect
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What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise