Millennials and Generation Z Are Driving the…

Kelly Services Implement a Hosted Contact Centre Solution

The ECCCSAs 2019 Winners Have Been Announced!

Case Study – BT Safely Lowers Call Time by 8%

Diabolocom Supports Onepark’s International Growth

ZOOM Introduce New Workforce Management Platform

Spearline Named as a Leading Contact Centre Services…

Serenova Acquires Workforce Management Technology From…

Stars of the NI Contact Centre Industry Celebrate Success!

Cognosante Move 2,400 Contact Centre Agents to the Cloud

8×8 Launches Free, Unlimited Video Meetings Solution

Jabra Announces Partner Conference Award Winners

AO.com Wins Call North West’s Medium Call Centre…

8×8, Poly and ScanSource Team Up to Create a Cloud…

RingCentral and Avaya Announce Strategic Partnership

NICE inContact Scores Well In New Gartner Report

NICE inContact CXone Delivers a Digital-First…

Talkdesk Receives New Security and Business Continuity…

Puzzel Positioned as a Challenger in Gartner’s…

Spearline to Increase Their Presence in Africa

John Paul Selects Talkdesk to Support 700 Global Agents

Acquisition Expands Enghouse Contact Centre Presence in…

Jabra Teams Up with Zoom to Offer a Fully Immersive…

Angry Customers Using Profanity Are on the Rise