Case Study: Dudley Council Transform Rental Management With MaxContact

Dudley Council, who manage over 21,000 properties, faced challenges in rental income collection and arrears management.

They needed a solution that could handle their complex requirements while empowering their team to work more independently and efficiently.

The MaxContact team rose to the challenge, providing a dialler system with advanced reporting capabilities.

The MaxContact solution addresses Dudley Council’s specific needs, streamlining their operations and enhancing their ability to serve the community effectively.

Key features of the solution for Dudley Council included:

1. An advanced dialler system for efficient outreach
2. Comprehensive reporting for better performance management
3. A user-friendly interface for a smooth onboarding experience
4. A simple-to-use product, allowing for independent system updates

Kelly Read, Assistant Team Manager at Dudley Council, reports, “One of the main benefits for us with MaxContact is us being able to amend the system without having to rely on other people – that’s been a key factor for us.”

MaxContact’s commitment to client success extended beyond the initial implementation. They provided comprehensive training and on-site support, ensuring a smooth transition and empowering the Dudley Council team to make the most of their new system.

The impact has been significant: improved efficiency in rental income collection, enhanced performance monitoring, and increased team autonomy.

These improvements have allowed Dudley Council to manage its properties more effectively and respond to residents’ needs more promptly.

Kelly concludes, “The whole experience right from the very outset with MaxContact has been great. Can’t fault them at all. It’s been a real positive experience.”