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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
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Zoom Doubles Down on Security as Threat Landscape Evolves
NICE Delivers New RPA Innovations
Case Study: Sykes Speeds Up Onboarding
Cnect Wales Opens Customer Service Career Pathways
Only 20% of Businesses Deliver Industry Leading CX
Sabio Group’s Consultancy Business Secures CityFibre
Meet Spearline at MWC Barcelona 2023!
NICE Surpasses Milestone of 1 Million Agents on CXone
Sensée Is Featured on the CX Podcasts
NICE Announces Launch of FluenCX
Is Winning a Contact Centre the Missing Piece in Your…
8×8 Launches Customer Labs Open Beta Program
Five9 Grows CINP Network
Do You Sell Microsoft Teams?
Centrical Transforms Customer Calls
MaxContact Awarded IT Vendor of the Year Award
Disrupt Keynote Speakers Announced
G2 Names Scorebuddy a Leader
Appello Careline Selects Sabio Group
Agents Empowered With More Fluid Experiences
GN Audio and Jabra Goes Live with Ivalua
Case Study: IRIS Software Group Improved Resource…
Case Study: Chef Works Implemented PCI-Compliant Solution
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What are you interested in?
How to Deal with That Awkward Agent
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Research: The Future of AI-Powered Experiences
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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
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Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise