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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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8×8 Enhances Customer and Employee Experiences

8×8 Enhances Customer and Employee Experiences

Ascensos Signs Multi-Year Deal With Centrical

Ascensos Signs Multi-Year Deal With Centrical

Baptist World Aid Chooses 8×8 to Deliver Superior Experiences

Baptist World Aid Chooses 8×8 to Deliver Superior…

Upland FileBound Named a Gold Medalist

Upland FileBound Named a Gold Medalist

8×8 Launches Operator Connect

8×8 Launches Operator Connect

NICE Achieves Perfect Scores in DMG Consulting Report

NICE Achieves Perfect Scores in DMG Consulting Report

Contact Centres Open Doors for A-Level Graduates

Contact Centres Open Doors for A-Level Graduates

CallMiner Named the Leader in Conversation Intelligence

CallMiner Named the Leader in Conversation Intelligence

Marsh Finance Revs Up CX with Sabio Group

Marsh Finance Revs Up CX with Sabio Group

Introducing Community from EvaluAgent

Introducing Community from EvaluAgent

MaxContact Supports UKNCCA 2024

MaxContact Supports UKNCCA 2024

Sprinklr Named a Leader in the 2024 Gartner Magic Quadrant

Sprinklr Named a Leader in the 2024 Gartner Magic Quadrant

Sprinklr Named Leader in Digital Customer Interaction Solutions Report

Sprinklr Named Leader in Digital Customer Interaction…

Calabrio’s OpenAI Integrations Accelerate Efficiency and Productivity

Calabrio’s OpenAI Integrations Accelerate Efficiency and…

CXone Launches as EU Sovereign Cloud CX Platform

CXone Launches as EU Sovereign Cloud CX Platform

Vonage Introduces Conversations for Salesforce

Vonage Introduces Conversations for Salesforce

Morgan Freeman Outranks Taylor Swift as Most Desired Chatbot

Morgan Freeman Outranks Taylor Swift as Most Desired…

MiaRec Platform Now Supports 98 Languages

MiaRec Platform Now Supports 98 Languages

16 Learnings for Navigating the Technology Landscape

16 Learnings for Navigating the Technology Landscape

Twilio Debuts CustomerAI

Twilio Debuts CustomerAI

8×8 Wins Stevie Awards

8×8 Wins Stevie Awards

Search Within Assembled with Universal Search

Search Within Assembled with Universal Search

Unleashing CX in Amsterdam – A Round-Up

Unleashing CX in Amsterdam – A Round-Up

EvaluagentCX Has Launched – Here’s What It Means for CX

EvaluagentCX Has Launched – Here’s What It…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise