Argyll and Bute Council implements Netcall Solution

Birmingham contact centre wins customer service award

Winners of the Customer Contact Innovation Awards 2012

Ofcom fines HomeServe £750,000 for silent calls

University qualification announced for contact centre…

Pensions company overhauls its contact centre

One in four inbound contact centre enquiries are…

Contact centres should tear up their scripts

Contact centre staff run Brighton Marathon

Barriers to contact centre homeworking

The top five call centre gripes infuriating UK customers

Fusion appoints new contact centre manager

Lack of voice training sees one in four call centre…

Contact centre outsourcer wins large insurance contract

Netcall solution now rated Avaya compliant

800 seat contact centre opens in Glasgow

Robert Woodhead deploys customer contact solution

Mistakes happen – now learn from them

Nominations now open for North West Contact Centre…

A contact centre apprenticeship scheme

Research shows businesses are under prepared for the…

New headset introduced to support remote working

Focus on performance management at Customer Contact…

New Recruitment Manager appointed at Sunderland contact…