Hosepipe ban could cause in-bound call surge

Insurance company launches new multi-channel contact…

Service failure affects one-third of online consumers

New solution reduces ‘did not attend’ (DNA) rates across…

Half-price reader offer for the Social Media for…

NICE selected for Cisco’s SolutionsPlus Program

Novacroft rewards contact centre team members

Sport Relief 2012 – The Photos

New quality monitoring tool launched for contact centres

Customer service staff help young people secure a job

Free Seminar: The Cross-Channel Challenge

NICE integrates Interaction Management and Fizzback…

Free White Paper: Improve your contact centre performance

Northern Ireland contact centre staff support local…

Winners of the UK Customer Satisfaction Awards 2012

Career opportunities needed for agent satisfaction

Golf travel company deploys contact centre system

Media blending added to ACD solution

New version of agent desktop launched

Interactive Intelligence wins Infrastructure Award

Rostrvm sponsors Contact Centre Awards

Birmingham contact centre recognised at Excellence Awards

How to deal with customer service complaints in 140…

8 steps to improve your customer feedback survey