Netcall solution now rated Avaya compliant

Netcall Telecom Limited has announced that its Customer Engagement Platform (SEMAP+) is compliant with key collaboration solutions from Avaya.
Netcall’s platform helps organisations deliver superior customer service more productively while reducing costs and improving service. SEMAP+ is now compliance-tested by Avaya for compatibility with Avaya Aura Communication Manager 6.0.1 and Avaya Aura Session Manager 6.1.

“Innovations based on open, standards-based platforms help customers integrate new technology easily, cost-effectively and with confidence, while uncovering new possibilities for getting more out of their communications infrastructure,” said Richard Farrell, Netcall CTO. “Many customers wish to deploy best-of-breed speech and contact centre solutions that “play nicely” with existing infrastructure. Avaya compliance for SEMAP+ delivers unique benefits with clearly defined integration and technical support.”

An example of the benefits organisations can achieve from the interoperability of Netcall and Avaya solutions is demonstrated by Broxbourne Housing Association, a not-for-profit provider of social housing within the Borough of Broxbourne.  The integration has enabled Broxbourne to effectively deliver self-service to its tenants. Simon Walton, Director of Housing Services, commented, “Broxbourne Housing Association puts its residents’ service first; it is very exciting that we can improve service as well as support our efficiency savings drive. Tenant self-service will become increasingly important.”

Netcall is a Technology Partner in the Avaya DevConnect programme – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Technology Partner, Netcall is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for the solution to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure – speeding deployment of new applications and reducing both network complexity and implementation costs.

“Technology partners like Netcall help Avaya to deliver solutions that empower organisations to improve efficiency and reduce costs as they meet and satisfy increasing customer expectations,” said Eric Rossman, vice president, developer relations, Avaya.