Contact centre outsourcer wins large insurance contract

Outsourcer Ant has been chosen to work with a large insurance brokers after it was able to demonstrate its open, honest and direct approach to outsourcing customer contact.

The new contract will be run out of one of its four contact centre sites based in Sheffield and will support the insurance broker’s objective of providing a consistent brand and service across all its customer interactions.

Richard Nicholls, Corporate Sales Director, comments: “The UK insurance market is highly competitive, with most insurers offering similarly priced products and policies. But we believe we can differentiate by providing a better customer experience.”

This latest win for Ant further strengthens its financial service base of clients, and its position in ensuring quality and compliance is at the centre of all they do.

Richard continues:  “Treating customers fairly is a central principle of FSA regulations and Ant has taken this principle further by enhancing customer contact through a multi-channel approach which improves the customer experience.”