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Spotlight on call centres – May 2012

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Winners and Losers – October 2015

Star in a call centre documentary and get free training

Moving company deploys all-in-one IP communications…

Most Contact Centres Can Only Handle Calls in One Language

KURA Opens Major New Contact Centre in Forres

How to Measure Call Centre Shrinkage

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Building Loyalty Doesn’t Need a Card

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4 Ways to Gain Customers’ Trust in Data Security

Asia Embraces WhatsApp for Customer Service

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