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4th December 2013
The awards celebrated the success of the contact centre industry in Dundee.
Talking Tayside was established in 2000 with the aim of developing and promoting the local contact centre industry. The annual awards recognise the excellence of the people employed in this sector.
“Judging this year’s awards highlighted how the standard of entrants to these awards isn’t only maintained from year to year, it’s enhanced,” said Jim Mason of Scottish Development International. “This is good news for the local contact centre industry but it made judging even more difficult as the overall quality of the entrants was incredibly high.”
Contact Centre of the Year: Aviva
The following awards were presented at this year’s ceremony:
Contact Centre of the Year:
Aviva
Contact Centre Agent of the Year:
Louise Winters, DWP Network Services
Contact Centre Manager of the Year:
Tony Leonard, Aviva
Operations Manager of the Year:
Stephanie Ramsay, SSE
Support Professional of the Year:
James Skivvington, SSE
Best Company Culture Award:
SSE
Contact Centre Community Award:
Tesco
Contact Centre Team Leader/Manager of the Year:
Claire McDougall, DWP Network Services
Team of the Year Award:
Aviva North East Fleet Team
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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