Most Contact Centres Can Only Handle Calls in One Language

5.How-many-languages-do-you-handle-in-your-contact-centre

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According to our poll, just 42% of contact centres have the capability to handle more than one language in the contact centre.

Furthermore, only 2% can support ten or more languages, whilst 7% can manage five to nine.

Poll – “How many Languages do you Handle in your Contact Centre?” – answers

58%: 1 language
19%: 2 languages
14%: 3 – 4 languages
7%: 5 – 9 languages
2%: 10+ languages

Source: Call Centre Helper webinar: Forecasting and planning a multi-skilled workforce Sample size – 151 Date: February 2013

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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Most Contact Centres Can Only Handle Calls in One Language

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