Customer Contact Innovation Awards 2013 shortlist…

Genesys Named a Leader for the Eighth Consecutive Year

Cartoon of the Month – Making Bonuses

Contact centres are ignoring frontline staff

Social Media Only Accounts for 1-2% of Traffic in Over…

CLI Presentation to Become a Legal Requirement

App Teaches Warm-up Techniques to Prevent Vocal Damage

White Paper: Top 5 steps to a world-class contact centre

5 Reasons the MD Should Talk to Your Customers

Is CXM the New CRM?

Photos from Red Nose Day 2013

New solution reduces ‘did not attend’ (DNA) rates across…

One Agenda: Make marketing, sales and service redundant!

Verint Recognized Again by Gartner’s Magic Quadrant

Only 31% of Contact Centre Professionals Feel Their IT…

Why Now Really Is the Time to Appoint a CXO

Poll confirms employees work through lunchtimes

Preparing for the General Data Protection Regulation to…

Free white paper: Voice quality in the contact centre

mplsystems shortlisted for two awards

Average Speed to Answer Jumps by 27%

Winners and Losers – May 2013

Multi-Channel Experiences: Why Contact Centres Are Failing

Cartoon of the Month – Cassette Player