Movers and Shakers – February 2016

How to Build and Maintain a Dream Team in your Contact…

Birmingham contact centre supports BMX World Championships

Time to develop a communications plan

Transcom automates workforce planning

Why Powerful Leaders Fail

Partnership Aims for Banking First

Recorded Webinar: Stop Firefighting & Create…

What Makes a Successful Planning Team?

Why Are Your Agents Leaving?

Use of banking apps doubles

46% of Agents Not Allowed to Eat at their Desks

Degree in contact planning and management launched

3 Ways to Connect Marketing With Your Contact Centre

A Low-Down on Social Media Customer Complaints

Call centre PowerPoint clip art

New Platform Captures Omnichannel Journey

Cartoon of the Month – What do you call a gorilla…

Case Study: Equity Insurance Group

White Paper: Choosing Speech Analytics Technology

Winners of North West call centre awards announced

72% of Contact Centres Allow Advisors to Take Ownership…

Twitter’s Chatbot Introduction Will Help To…

The Impact of Marketing on Social Media is Giving…