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A selection of stories from the archives of call centre helper
Category
Sub Category
Subject
NICE introduces video recording
The Next Chapter of Our Growth
Voting Opens For Our 2016 Technology Awards
Tips for outsourcing your customer service function
Most Contact Centres Fail to Offer Agents a Choice of…
Plantronics Launch Analytics Services
Welsh Contact Centre Awards – winners announced
injixo adds WFM to the smartphone
Use your call centre like a knowledge centre
Studio Moderna to roll out contact centre solution…
Conflicting Priorities holding back Customer Experience
CCA Excellence Awards – The Winners
Double Check Your Metrics Aren’t Contradicting You
Improve your agents’ decision-making process
Provana Integrates CallMiner’s Speech Analytics
Music is the Most Appealing Thing to Listen to While…
Agent Attrition up to 22%
Only 18% of Contact Centres have a 360 Degree View of…
Poll – How many applications do your agents need…
Why Are Your Agents Using “Should”?
Customer Engagement: AI and Machine Learning Are Here to…
Contact Centre Exercise Video Launched
The End of Offshore Outsourcing?
9 Ways to Improve Your FCR Strategy
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