CCA Excellence Awards – The Winners

Great Places to Work 2012

The CCA Excellence Awards took place on 7 November in Glasgow.  

The event was hosted by comedian Hugh Dennis, and CCA announced winners in 20 different categories, including the coveted ‘Contact Centre of the Year’ award.

The Winners 2012

BEST CUSTOMER EXPERIENCE CENTRE OF THE YEAR

Winner:  Barclays Wealth and Investment Management
Highly Commended: LV=

CONTACT CENTRES: GREAT PLACES TO WORK

Winner: LV=
Highly Commended: Everything Everywhere

MOST EFFECTIVE TRAINING PROGRAMME

Winner: DVLA Contact Centre
Highly Commended: Capita BBC Audience Services

CORPORATE SOCIAL RESPONSIBILITY IN CUSTOMER CONTACT

Winner: Nationwide Building Society
Highly Commended: Bank of America

PROFESSIONAL OF THE YEAR: AGENT

Winner: Stacey Gowran, T-Mobile
Highly Commended: Nick Kkafas, Serco

PROFESSIONAL OF THE YEAR: TEAM LEADER

Winner: Amanda Cradden, Barclays Wealth and Investment Management
Highly Commended: Sarah Mottram, Sky

PROFESSIONAL OF THE YEAR: MANAGER

Winner: Isobel McKendry, Telefónica UK Ltd
Highly Commended: Alexis Ward, Barclays Wealth and Investment Management

PROFESSIONAL OF THE YEAR: DIRECTOR

Winner: Peter Sinden, LV=

LIFETIME ACHIEVEMENT AWARD

Winner: Cheryl Black

CONTACT CENTRE TEAM OF THE YEAR: B2B

Winner: Demand Management Team, HMRC
Highly Commended: Capita/O2 Business to Business Team

CONTACT CENTRE TEAM OF THE YEAR: B2C

Winner: Global Client Service Centres, Barclays Wealth and Investment Management
Highly Commended: Digital UK, MGt Plc

CUSTOMER SERVICE COMPLAINTS TEAM OF THE YEAR

Winner: CPM UK Ltd
Highly Commended: Sky

BACK OFFICE CUSTOMER SERVICE TEAM OF THE YEAR

Winner: Analysis and Incentive Team, Sky
Highly Commended: Sales and Quality Team, Sky

BEST OUTSOURCING PARTNERSHIP

Winner: City Park Technologies & American Express
Highly Commended: RESPONSE & Hiscox UK & Ireland

BEST TECHNOLOGY PARTNERSHIP

Winner: NewVoiceMedia & SHL

MOST EFFECTIVE USE OF SELF SERVICE

Winner: NHS Business Services Authority

MOST EFFECTIVE USE OF SOCIAL MEDIA

Winner: Tesco

OVERALL PROFESSIONAL OF THE YEAR

Winner: Amanda Cradden, Barclays Wealth and Investment Management

OVERALL TEAM OF THE YEAR

Winner: Global Client Service Centres, Barclays Wealth and Investment Management

OVERALL CENTRE OF THE YEAR

Winner: DVLA Contact Centre

Winner of Director of the Year, Peter Sinden, said: “It is a great honour to be named director of the year in a category that is judged by my peers, and I am delighted that we have been recognised for our work in making LV= an enjoyable place to work. We believe happy staff make happy customers so we place a great focus on ensuring our employees are empowered to make a difference and can enjoy their jobs.”