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12th March 2014
injixo have added Workforce Management to the smartphone to allow agents to check schedules and swap shifts.
The new application is part of injixo WFM, and allows agents to use their smartphone to check schedules, request time off and swap shifts.
It also integrates with mobile calendars to enable reminders that drive adherence, and supports all mobile browsers (including iPhone, iPad, Samsung, and Nokia).
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Contact injixo to find out more.
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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