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Archived Content

A selection of stories from the archives of call centre helper

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CX Innovators June Best Practice Webinar Series

CX Innovators June Best Practice Webinar Series

AI Strategy Workshop with Martin Hill-Wilson

AI Strategy Workshop with Martin Hill-Wilson

Building a Fully Automated QA Scoring Program – Webinar

Building a Fully Automated QA Scoring Program –…

How Conversational Intelligence Turns Conversations Into Insight – Webinar

How Conversational Intelligence Turns Conversations Into…

Xperience 2025

Xperience 2025

Agentforce World Tour London 2025

Agentforce World Tour London 2025

When Only a Human Will Do – Webinar

When Only a Human Will Do – Webinar

How Auto QA Gives You Visibility That Drives Action – Webinar

How Auto QA Gives You Visibility That Drives Action…

Live Panel: The Future of CX

Live Panel: The Future of CX

Redefining Performance: The New Blueprint for Contact Center Excellence

Redefining Performance: The New Blueprint for Contact…

Solving Real Business Challenges with AI-Powered Contact Center Analytics – Webinar

Solving Real Business Challenges with AI-Powered Contact…

Unifying Customer Service: Connecting Teams and Work Across Departments – Webinar

Unifying Customer Service: Connecting Teams and Work…

2025 Next Customer Experience Summit

2025 Next Customer Experience Summit

brain® 2050

brain® 2050

Sabio CX Community Day – Workforce Management London

Sabio CX Community Day – Workforce Management London

Contact Centre Show Asia 2025

Contact Centre Show Asia 2025

Customer Experience Live Show Asia 2025

Customer Experience Live Show Asia 2025

Customer Experience Live Show UK 2025

Customer Experience Live Show UK 2025

Contact Centre Show UK 2025

Contact Centre Show UK 2025

Integrating AI with Human Expertise: Delivering Better Customer Service – Webinar

Integrating AI with Human Expertise: Delivering Better…

Calabrio Customer Connect Manchester

Calabrio Customer Connect Manchester

Disrupt 2025 – London

Disrupt 2025 – London

NiCE Interactions 2025 International – London

NiCE Interactions 2025 International – London

Customer Experience & Contact Center Forum – UK

Customer Experience & Contact Center Forum – UK

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise