BPO Pulse 2025: Growth, Tech & Trust – Insights from MaxContact & HGS – Webinar

Date: 22 August 2025, 13:00-14:00

Location: Virtual

The BPO sector is evolving fast. AI is now a priority, outbound is making a comeback, and tech is the new competitive advantage. But how are BPOs really adapting—and where are the smart operators focusing next?

Join MaxContact and HGS for a fast-paced, insight-packed webinar where they break down the findings from MaxContact’s State of the UK BPO Report and explore how HGS – global experts in digital customer experience – are putting strategy into action.

What to Expect:

You’ll leave with practical takeaways on adding AI into your contact strategy, plus how to build trust through people and technology. Highlights include:

• Top trends shaping BPO strategy in 2025
• How HGS is applying AI, automation and analytics to drive outcomes
• What high-performing CX looks like today—and what’s coming next
• Q&A with leading industry experts

Reviewed by: Robyn Coppell