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A selection of stories from the archives of call centre helper
Category
Sub Category
Subject
Hot Days in the Office – What Employers Need to Know
Tomorrow’s contact centre – have your say
What are the Best Morale Boosting Games for the Call…
Erlang Calculator for High Traffic Volumes
New Interactive Board Game Helps Train New Recruits
2 Minutes on… Shrinkage
Social media is an opportunity for contact centres to…
Ember Group Announces The Acquisition Of Real Results…
New e-book launched for call centre agents
It is Now Illegal to Provide an 0845 Number for a…
Voting Closed in Our Technology Awards 2019!
Confessions of a Contact Centre Agent
CCW Europe
Phillips & Cohen Expands Speech Analytics Partnership
WeQ4U appeared on Dragons’ Den
Police contact centres are extremely customer service…
What Can We Learn From the History of Contact Centre…
Top 10 call centre websites for 2009
Ergonomics takes the lead in headset design
Forum Events Ltd
The Best Ways to Handle a Customer Service Complaint on…
10th Birthday – present winners
What to Look for When Buying a Cloud-Based Contact Centre
Does emotion detection really work?
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How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise