Why You Need Modern Workforce Management in the Era of AI – Webinar

Date: 12 September 2025, 6:00 PM — 6:50 PM BST

Location: Virtual

AI agents can automate 70%+ of tickets, but the real challenge isn’t deployment – it’s orchestration across your entire support operations. Teams can’t capture the ROI of AI or make strategic decisions without workforce management.

In this exclusive session, Assembled will unveil their new support orchestration platform and show how leading teams like Flexcar achieved 85% automation while improving customer satisfaction.

You’ll learn how teams:

• Forecast and staff with AI and human capacity in mind
• Measure AI impact across queues and channels
• Identify automation opportunities and knowledge gaps that unlock 20-30% more potential
• Intelligently blend human and AI support workflows for maximum customer delight

Assembled will share a behind-the-scenes look at what the most forward-thinking teams are doing today, along with a new blueprint for staying ahead tomorrow.

Speakers

• Alden Seabolt, Product Manager, Assembled
• Briana Tischner, Product & Partner Marketing Lead, Assembled

Reviewed by: Robyn Coppell