The Worlds Largest Contact Centre Online Community
The Worlds Largest Contact Centre Online Community
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18th July 2025
Date: 13 August 2025, 2pm BST
Location: Virtual
Checkatrade has undergone a transformative journey to better understand and optimize its customer engagement.
By applying sentiment analysis, data-driven outreach, and refined communication strategies, they’ve unlocked new ways to drive contact centre efficiency and agent empowerment.
Hear firsthand from Checkatrade’s Rico McLeod and CallMiner’s Jamie Harper about strategies to identify agent challenges, drive product innovation, improve service levels and inform company-wide decisions.
They’ll offer insights on how they stay ahead by proactively highlighting changes to the wider company and delivery team in real time.
Plus, learn more on how a collaborative approach across teams is reshaping their CX while equipping agents with the tools and insights they need to thrive in an ever-changing marketplace.
Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.
She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.
Connect with Robyn on LinkedIn
Read more by CallMinerReviewed by: Robyn Coppell
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
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