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Customer Contact Innovation Awards Gala Dinner 2017

Customer Contact Innovation Awards Gala Dinner 2017

Advanced Certificate in Customer Contact Planning and Management

Advanced Certificate in Customer Contact Planning and…

Advanced Certificate in Customer Contact Planning and Management

Advanced Certificate in Customer Contact Planning and…

Advanced Certificate in Customer Contact Planning and Management

Advanced Certificate in Customer Contact Planning and…

Advanced Diploma in Customer Contact Planning and Management

Advanced Diploma in Customer Contact Planning and…

Advanced Diploma in Customer Contact Planning and Management

Advanced Diploma in Customer Contact Planning and…

BSc Customer Contact Planning and Management

BSc Customer Contact Planning and Management

Customer Strategy & Planning 2017

Customer Strategy & Planning 2017

Advanced Certificate in Customer Contact Planning and Management

Advanced Certificate in Customer Contact Planning and…

Advanced Diploma in Customer Contact Planning and Management

Advanced Diploma in Customer Contact Planning and…

BSc Customer Contact Planning and Management

BSc Customer Contact Planning and Management

2017 Challenge: Regional Workshop – Newcastle

2017 Challenge: Regional Workshop – Newcastle

2017 Challenge: Regional Workshop – London

2017 Challenge: Regional Workshop – London

2017 Challenge: Regional Workshop – Solihull

2017 Challenge: Regional Workshop – Solihull

2017 Challenge: Regional Workshop – Preston

2017 Challenge: Regional Workshop – Preston

Best Practice Week

Best Practice Week

7 Ideas You Can Learn from the Gloucester Intercall Contact Centre

7 Ideas You Can Learn from the Gloucester Intercall…

Eleven Finalists Compete In 2017 Customer Contact Innovation Awards

Eleven Finalists Compete In 2017 Customer Contact…

Twelve Winners Announced at the 2016 National Planning Awards

Twelve Winners Announced at the 2016 National Planning…

Awards Winners Will Speak at Upcoming Conferences

Awards Winners Will Speak at Upcoming Conferences

Entries for 2017 Customer Contact Innovation Awards Now Open

Entries for 2017 Customer Contact Innovation Awards Now…

15 Self-Service Mistakes Guaranteed to Drive Your Customers Away!

15 Self-Service Mistakes Guaranteed to Drive Your…

How Do I… Predict My Customers’ Behaviour?

How Do I… Predict My Customers’ Behaviour?

12 Ways to Make Better Use of Agent Downtime

12 Ways to Make Better Use of Agent Downtime

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise