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Soft Skills

Browse our selection of insights on developing soft skills for contact centre agents, including information on communication, empathy, and problem-solving.

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100 Complimentary Words and Phrases to Use in Customer Service

100 Complimentary Words and Phrases to Use in Customer…

6 Effective Questioning Techniques for Customer Service

6 Effective Questioning Techniques for Customer Service

Top Tips to Improve Listening Skills on the Telephone

Top Tips to Improve Listening Skills on the Telephone

Reassurance Statements in Customer Service – With Examples

Reassurance Statements in Customer Service – With…

How to Improve Empathy in the Call Centre

How to Improve Empathy in the Call Centre

How to Train Active Listening in the Call Centre – With Exercises

How to Train Active Listening in the Call Centre –…

Soft Skills in Call Centres

Soft Skills in Call Centres

8 ‘Soft Skills’ Training Exercises

8 ‘Soft Skills’ Training Exercises

The Definitive Guide to Improving Agents’ Customer Service Vocabulary

The Definitive Guide to Improving Agents’ Customer…

Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge

Customer Service Skills: How to Improve Empathy, Active…

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8×8 Enters a Strategic Partnership With ULAP

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