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Soft Skills

Browse our selection of insights on developing soft skills for contact centre agents, including information on communication, empathy, and problem-solving.

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15 Tips for Building Emotional Intelligence in Customer Service

15 Tips for Building Emotional Intelligence in Customer…

What Will Agent Roles Look Like in 2035?

What Will Agent Roles Look Like in 2035?

The Top Qualities for a Contact Centre Advisor

The Top Qualities for a Contact Centre Advisor

Super-Agents: The Top Ten Qualities of Great Contact Centre Agents

Super-Agents: The Top Ten Qualities of Great Contact…

How to Improve Your Customer Service Listening Skills

How to Improve Your Customer Service Listening Skills

10 Customer Service Skills That Every Contact Centre Advisor Must Have

10 Customer Service Skills That Every Contact Centre…

The Art of Conversation in Customer Service

The Art of Conversation in Customer Service

The Best De-Escalation Techniques

The Best De-Escalation Techniques

Creating Memorable Customer Experiences With Emotional Intelligence

Creating Memorable Customer Experiences With Emotional…

What Is the ABC Approach?

What Is the ABC Approach?

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8×8 Enters a Strategic Partnership With ULAP

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