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Turn a Bad Team Leader into a Good Team Leader

Help Your Top Performers Soar Even Higher

How to Practice Patience in Customer Service

What Will Agent Roles Look Like in 2035?

How to Deal With Angry Customers

How to Improve Your Agents’ Critical Thinking Skills

Three Top Closing Statements for Live Chat

Tips to Write Better Customer Emails

How to Develop Empathy as a Skill in Your Frontline Teams

Agent Statements for Supporting Bereaved Customers

5 Soft Skills Every Agent Needs Before Taking Their…

Examples of Customer Service Empathy Statements

Reassurance Statements in Customer Service – With…

What Are Soft Skills?

Top Tips for Dealing With Anxious Customers

What Is the ABC Approach?

How to Deliver Bad News in Customer Service

100 Complimentary Words and Phrases to Use in Customer…

Examples of Tone of Voice in Action

A Quick Guide to the Feel, Felt, Found Approach

The Best De-Escalation Techniques

How to Utilize Tone of Voice in the Contact Centre

How to Handle Contacts From Challenging Customers