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Soft Skills

Browse our selection of insights on developing soft skills for contact centre agents, including information on communication, empathy, and problem-solving.

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15 TED Questions for Customer Service – With Examples

15 TED Questions for Customer Service – With Examples

Skills and Competencies for Roles in The Call Centre

Skills and Competencies for Roles in The Call Centre

25 Affirmative Words and Statements to Support Customers

25 Affirmative Words and Statements to Support Customers

How to Coach Empathy in the Contact Centre – With Three Training Exercises

How to Coach Empathy in the Contact Centre – With Three…

The Best Ways to Start and End a Customer Conversation

The Best Ways to Start and End a Customer Conversation

How to Handle Contacts From Challenging Customers

How to Handle Contacts From Challenging Customers

Top Tips for Improving Team Managers’ Leadership Skills

Top Tips for Improving Team Managers’ Leadership Skills

Techniques to Improve Call Control Skills

Techniques to Improve Call Control Skills

How to Deal With Rude Customers

How to Deal With Rude Customers

I Need Some Tips to Improve Agents Convincing Skills?

I Need Some Tips to Improve Agents Convincing Skills?

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8×8 Enters a Strategic Partnership With ULAP

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