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Soft Skills

Browse our selection of insights on developing soft skills for contact centre agents, including information on communication, empathy, and problem-solving.

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Agent Statements for Supporting Bereaved Customers

Agent Statements for Supporting Bereaved Customers

5 Soft Skills Every Agent Needs Before Taking Their First Call

5 Soft Skills Every Agent Needs Before Taking Their…

Examples of Customer Service Empathy Statements

Examples of Customer Service Empathy Statements

Reassurance Statements in Customer Service – With Examples

Reassurance Statements in Customer Service – With…

What Are Soft Skills?

What Are Soft Skills?

Top Tips for Dealing With Anxious Customers

Top Tips for Dealing With Anxious Customers

What Is the ABC Approach?

What Is the ABC Approach?

How to Deliver Bad News in Customer Service

How to Deliver Bad News in Customer Service

100 Complimentary Words and Phrases to Use in Customer Service

100 Complimentary Words and Phrases to Use in Customer…

Examples of Tone of Voice in Action

Examples of Tone of Voice in Action

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