The Worlds Largest Contact Centre Online Community

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Soft Skills

Browse our selection of insights on developing soft skills for contact centre agents, including information on communication, empathy, and problem-solving.

Filter Filter Filter
Recent Articles Most Viewed Articles
15 Tips for Building Emotional Intelligence in Customer Service

15 Tips for Building Emotional Intelligence in Customer…

How to Coach Empathy in the Contact Centre – With Three Training Exercises

How to Coach Empathy in the Contact Centre – With Three…

25 Affirmative Words and Statements to Support Customers

25 Affirmative Words and Statements to Support Customers

The Best Ways to Start and End a Customer Conversation

The Best Ways to Start and End a Customer Conversation

Talking Point: How to Overcome Resistance to New Ideas

Talking Point: How to Overcome Resistance to New Ideas

15 TED Questions for Customer Service – With Examples

15 TED Questions for Customer Service – With Examples

Coaching Talkative Advisors to Provide Better Customer Service

Coaching Talkative Advisors to Provide Better Customer…

Techniques to Improve Call Control Skills

Techniques to Improve Call Control Skills

Getting Past Gatekeepers to Actually Speaking With Decision-Makers

Getting Past Gatekeepers to Actually Speaking With…

The Art of Conversation in Customer Service

The Art of Conversation in Customer Service

Close Close
Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports