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Soft Skills

Browse our selection of insights on developing soft skills for contact centre agents, including information on communication, empathy, and problem-solving.

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How to Create a Coaching Culture in the Contact Centre

How to Create a Coaching Culture in the Contact Centre

The Top 10 Most Important Customer Service Skills

The Top 10 Most Important Customer Service Skills

Support Employees Handling Emotionally Challenging Calls With Empathy

Support Employees Handling Emotionally Challenging Calls…

15 Clarifying Questions For Customer Service

15 Clarifying Questions For Customer Service

The 4 Skills You Can’t Teach – But Call Centre Staff Need

The 4 Skills You Can’t Teach – But Call Centre Staff Need

How to Get Your Advisors to Show Genuine Interest in Customers

How to Get Your Advisors to Show Genuine Interest in…

How to Build Customer Trust From the Contact Centre

How to Build Customer Trust From the Contact Centre

5 Simple Tips for Improving Tone of Voice in Customer Service

5 Simple Tips for Improving Tone of Voice in Customer…

How to Utilize Tone of Voice in the Contact Centre

How to Utilize Tone of Voice in the Contact Centre

10 Customer Service Behaviours Every Contact Centre Agent Should Have

10 Customer Service Behaviours Every Contact Centre…

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8×8 Enters a Strategic Partnership With ULAP

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