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Rapport

Browse our range of content on building rapport with customers in contact centres to create positive experiences and foster long-term relationships.

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Recorded Webinar: Building Rapport Over the Telephone

Recorded Webinar: Building Rapport Over the Telephone

Recorded Webinar :Building a Positive Culture in the Contact Centre

Recorded Webinar :Building a Positive Culture in the…

Recorded Webinar: 10 Ways to Exceed Your Customers’ Expectations

Recorded Webinar: 10 Ways to Exceed Your…

7 Key Ideas for Winning Customer Loyalty

7 Key Ideas for Winning Customer Loyalty

Lessons From the Frontline: How to Build Customer Trust

Lessons From the Frontline: How to Build Customer Trust

What Is Rapport?

What Is Rapport?

86% of Contact Centres Crave Empathy and Rapport Building Skills

86% of Contact Centres Crave Empathy and Rapport…

Only 2% of Advisors Have Great Levels of Rapport and Empathy

Only 2% of Advisors Have Great Levels of Rapport and…

Why Should Your Customers Remain Customers?

Why Should Your Customers Remain Customers?

Just 60% of Organisations Are Considered to be Good at Building Rapport

Just 60% of Organisations Are Considered to be Good at…

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Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

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