Customer Service Language: Changing the Language of Your…

13 Clever Tactics for Dealing With an Angry Phone Call

The Secret to Building Real Rapport

How communication styles affect assertiveness

Want to Speak in the Same Language as the Customer? Use…

How Can Agents Sound More Authentic?

A is for Assertiveness

How to Personalise Customer Interactions

7 Ways to Build an Emotional Connection by Email

Improve Your Inbound Marketing Strategy Using Customer…

How to Build Customer Trust From the Contact Centre

How to Deal With the “Know-It-All” Customer

How to Handle Emojis in Customer Service

The Top Qualities for a Contact Centre Advisor

Customer Service Emails and Letters: How to Review and…

How to Survive and Prosper in a Multilingual Contact…

Live Chat Probably Costs More than Phone Call

9 Lessons From the Connect Assist Contact Centre

Time for a call centre exchange?

Cultural Intelligence: What it Can do for Offshorers

What is Emotional Intelligence?

Customer loyalty – fact or fiction?

How to Deliver Bad News in Customer Service

Recorded Webinar: How to Improve Rapport with the Customer