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Rapport

Browse our range of content on building rapport with customers in contact centres to create positive experiences and foster long-term relationships.

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The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Empathy Statements for Customer Service With Examples

Empathy Statements for Customer Service With Examples

The Top 10 Acknowledgement Statements for Customer Service

The Top 10 Acknowledgement Statements for Customer Service

10 Catchy Greeting Examples for Customer Service

10 Catchy Greeting Examples for Customer Service

15 Ways to Build Rapport With Customers

15 Ways to Build Rapport With Customers

“Dear Valued Customer” – 21 Tips For Writing a Great Customer Letter

“Dear Valued Customer” – 21 Tips For…

How to Write a Great Customer Service Letter – With Examples

How to Write a Great Customer Service Letter –…

Best Tips, Phrases and Words to Use for Building Rapport

Best Tips, Phrases and Words to Use for Building Rapport

How to Build Rapport on the Phone – With Examples

How to Build Rapport on the Phone – With Examples

15 Examples of Probing Questions for Customer Service

15 Examples of Probing Questions for Customer Service

The Top 10 Call-Closing Statement Examples

The Top 10 Call-Closing Statement Examples

The Best Courtesy Words and Expressions to Use in Customer Service

The Best Courtesy Words and Expressions to Use in…

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

“Sorry for the Inconvenience” – How to Offer a Genuine…

100 Power Words to Use in Customer Service with Examples

100 Power Words to Use in Customer Service with Examples

15 Things You Should Never Say to a Customer

15 Things You Should Never Say to a Customer

How to Develop the Best Contact Centre Script

How to Develop the Best Contact Centre Script

5 Tips to Improve Your Call Centre Sales

5 Tips to Improve Your Call Centre Sales

Reassurance Statements in Customer Service – With Examples

Reassurance Statements in Customer Service – With…

What the Experts Recommend: Team-Building Games and Exercises

What the Experts Recommend: Team-Building Games and…

27 Positive Statements to Use In Difficult Situations

27 Positive Statements to Use In Difficult Situations

Negative VS Positive Words in Customer Service – With Examples

Negative VS Positive Words in Customer Service –…

Positive Language for Customer Service Conversations – With Examples

Positive Language for Customer Service Conversations…

How do I – Build Rapport With Callers?

How do I – Build Rapport With Callers?

How to Handle Stress in the Call Centre

How to Handle Stress in the Call Centre

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