Recorded Call Centre and Customer Experience Webinars

Recorded Webinar :Building a Positive Culture in the Contact Centre

Published On: 5th Aug 2026 08:22

Key Customer Issues – Building a positive culture in the contact centre

This webinar looks at the best ways to build a positive self-reinforcing culture in the Contact Centre.

Building a positive culture in the contact centre is a win-win. Employees are happy and motivated and this tends to rub off on customers.
From initiatives on improving health and wellbeing to driving empathy and rapport our experts share their years of experience.

Topics Discussed

Building a positive culture
Leadership styles
Building rapport and empathy
Health and well being

Creating a change culture
Dealing with energy sappers
Dealing with absence
The importance of design
Top tips from the audience

Panellists

Justin Robbins

HDI & ICMI

Jennie Corner

Assurant Solutions

Leon Stafford

Interactive Intelligence

Jonty Pearce

Call Centre Helper

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