Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: 10 Ways to Exceed Your Customers’ Expectations

Published On: 5th Aug 2026 10:00

Many contact centres struggle to meet customer expectations, while others happily exceed them. So what is the difference between the two?

In this webinar we look at 10 proven ways to exceed customer expectations.

Topics Discussed

Understanding why customers are contacting you
Creating consistency between channels
Getting the basics right
Setting expectations

Under promising and over delivering
Fixing broken processes
Building empathy and rapport with the caller
The right metrics to use
Top tips from the audience

Panellists

The Customer Lifeguard

Injection Consulting

Steve McInally

Sabio

Jonty Pearce

Call Centre Helper

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