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Browse our range of content on building rapport with customers in contact centres to create positive experiences and foster long-term relationships.
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Seven Tips to Avoid Dead Air Time in Customer Service…
Top 20 Examples of Rapport Building Statements
10 Ways to Say “Sorry For the Inconvenience Caused”
Building Better Performance Through Intrinsic Motivation
Soft Skills in Call Centres
10 Strategies for Overcoming Objection Handling in Sales
Should We Call Customers by Name?
Training Cheat Sheet – Building Great Rapport
25 Affirmative Words and Statements to Support Customers
The Best Ways to Start and End a Customer Conversation
Rapport-Building Tips
Rapport Building With Angry Customers – With Examples
6 Strategies for Building Agent Confidence in Telesales
Customer Service: 50 Nice Words to Say to Someone
How to Deal With a Talkative Customer
4 Team-Building Games for the Contact Centre
7 Ways to Build an Emotional Connection With Callers
How to Write a Customer Apology Letter – With an Example
10 Closing Techniques for Inbound Sales Advisors
How to Give Great Customer Service
How to Build an Emotional Connection with Customers
Customer Service Language – With Examples
Call Control Techniques: How to Present Options to…
Anatomy of a Good Call – Best practice… The Call
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