Recorded Webinar: How to Improve Rapport with the Customer

Only 2% of Advisors Have Great Levels of Rapport and…

6 Strategies for Building Agent Confidence in Telesales

10 Closing Techniques for Inbound Sales Advisors

What is Emotional Intelligence?

Recorded Webinar: 10 Ways to Exceed Your…

Anatomy of a Good Call – Best practice… The Call

Recorded Webinar :Building a Positive Culture in the…

86% of Contact Centres Crave Empathy and Rapport…

How Can Agents Sound More Authentic?

How to Personalise Customer Interactions

9 Lessons From the Connect Assist Contact Centre

Top 20 Examples of Rapport Building Statements

7 Ways to Build an Emotional Connection by Email

7 Ways to Build an Emotional Connection With Callers

The Secret to Building Real Rapport

Recorded Webinar: Building Rapport Over the Telephone

Training Cheat Sheet – Building Great Rapport

Soft Skills in Call Centres

Best Tips, Phrases and Words to Use for Building Rapport

How to Handle Stress in the Call Centre

Should We Call Customers by Name?

How to Survive and Prosper in a Multilingual Contact…

How communication styles affect assertiveness